Which countries does Anew ship to?
Currently Anew only ships to the United States.
What if I need to change my order?
Please email us at customer@aneworal.com within 48 hours of placing your order. Once orders leave our warehouse, we will not be able to make any changes.
How can I cancel my order?
Please email us at customer@aneworal.com within 48 hours of placing your order. If your order has not left our warehouse, we could process the cancellation. If your order has already been shipped, we cannot cancel your order. If you would like to return the product, we can offer a full refund within 100 days, provided the product has not been damaged.
When will my order ship?
We usually ship orders within 2 working days of receiving them. During peak seasons, this might take a few days longer. You will receive an automated email with the shipment tracking details once your order has been shipped.
How long will it take for my order to arrive?
After your order has left our warehouse, we will send an automated email with the shipment tracking information to your inbox. It usually takes 1-7 working days to arrive, depending on your chosen shipment option.
How can I track my order?
Once your order has left our warehouse an automated email will be sent to your email with the shipment tracking details enclosed.
How do I activate my warranty?
Your warranty is automatically activated for purchases made on our online store. Please follow the instructions on the warranty card to activate it for products purchased via third party retailers.
My device is broken, how can I get it repaired?
If your product is broken outside the 100-day return window, you may be eligible for free repair within our one-year warranty limit. If you have accidentally damaged your device, additional repair fees may apply. For repairs, please contact us at customer@aneworal.com